Return Policy for Kunoozksa, an e-commerce website operating in Saudi Arabia

At Kunoozksa, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes you may need to return an item, and we are here to help you with that process.

1- Eligibility for Returns

You may return any item purchased from Kunoozksa within 7 days of delivery if it meets the following criteria:

• The item is unused, undamaged, and in its original packaging.

• The item is not a final sale or marked as non-returnable.

2- Return Process

To initiate a return, please contact us through the email provided on the website. We will provide you with instructions on how to return the item, including a return shipping label. You will be responsible for the return shipping costs unless the item is defective or damaged.

3- Refund Process

Once we receive the returned item and confirm that it meets our eligibility criteria, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear on your account.

4- Exchanges

We currently do not offer exchanges. If you need a different size or color, please initiate a return and place a new order for the desired item.

5- Exceptions

We do not accept returns on final sale items or items marked as non-returnable. We also do not accept returns on certain products such as personal care items or perishable goods.

Thank you for choosing Kunoozksa for your shopping needs, and please do not hesitate to contact us if you have any questions or concerns regarding our return policy.